Productivity Booster: 4 Surprising Ways an IT Support Contract Could Help Grow Your Business
When you think about the benefits of an IT support contract, more often than not you’ll home in on the priority access it gives you to resolve all those everyday niggles that can slow you down and cause frustration. But did you know there’s more to IT support than might at first meet the eye? Here we reveal four ways an IT support contract could boost your business productivity, enhancing competitive edge, raising profits and helping to grow your business.
Contrary to popular belief, an IT support contract isn’t just about IT helpdesk support and remote IT support services. Outside of dealing with those day to day printer problems, slow loading pages and password resets, there’s a whole lot more your IT support contractor can do for you as part of an IT support service contract, especially when it comes to boosting productivity.
1. Reduce downtime
IT downtime is a known productivity killer. When systems go down, workflow comes to a standstill. Teams are frustrated when they can’t get on, and production falls flat. Customer relationships take a hit, and enquiries and sales could be lost, not just short term, but long term too.
But with an IT support contract in place that’s backed by a Service Level Agreement, you will always have that reassurance that an expert IT support contractor is on hand to prioritise your issue, and respond within a set timeframe.
Even better, managed IT support on a contract basis will see your systems continuously monitored, so the minute an issue is detected that could slow your productivity, a technician will be deployed to deal with it.
2. Identify areas for improvement
Maintenance and security checks are often part and parcel of an IT support retainer agreement. They’re designed to identify any potential areas of the IT system or network infrastructure that may be slowing things down, and negatively impacting on productivity.
It may be a software update or memory upgrade that could significantly improve and speed up day to day processes. Or an appraisal of PCs, servers, storage drives and printers that flags up failure risks so they can be dealt with before they turn into downtime.
It could involve checking backups are working and capturing everything you’d need to come back from a disaster situation. Analysing applications to see if they can be made faster and more reliable. Checking WiFi coverage is sufficient and not slowing users down, or ensuring network cabling meets current standards.
By identifying areas for improvement as part of an IT support service contract, your IT support company will be able to directly improve your business productivity.
3. Keep you safe from cyberattacks
Almost 60% of businesses fail as a result of a cyberattack. A cyber breach is one of the biggest productivity killers, bringing with it a host of hidden costs.
Keeping you safe from cyber threats is part and parcel of an IT support contract.
From checking your firewalls are keeping viruses and malware out, to managing all the latest security patches and software updates, your outsourced IT support provider will act as your online police force, continuously monitoring for cyber threats to keep your data, and your business, safe.
4. Share valuable knowledge
42% of IT system downtime is a result of human error. This is precisely why keeping your IT users trained and up to date is so important for maintaining productivity.
As part of your contract, an IT support company will make sure users are trained on any new installations or updates, and that they have access to IT helpdesk support for any queries. So they stay in the know, and your risk of productivity-damaging downtime fades.
Productivity grows businesses. Why not boost yours with the help of an IT support contract?
There’s so much more to IT support than first meets the eye. With the potential to protect and even boost your productivity, there is every reason to consider an IT support service contract.
At ClearTec IT, we’ve made it straightforward to buy IT support hours in advance, in blocks to suit your budget. It’s all part of our mission to make the complex simple.
All our IT support contracts come with a guaranteed SLA-backed response time, access to our fully qualified IT experts and Microsoft accredited technicians, and priority over pay as you go IT support requests.
To learn more about working with ClearTec IT as your productivity technology partner, please get in touch.
